Phone
561 288 8498

FAQ

FREQUENTLY ASKED QUESTIONS

 

GENERAL

 

Who is AeroShipper?

AeroShipper is a shipping company that specializes in shipping and fulfillment consulting. We help shippers like you save time and money on all of your shipping needs by giving you access to the largest and most reliable Shipping Networks on Earth at highly discounted rates.


How can AeroShipper save me money on my Shipping?
AeroShipper can save you money on your Shipping by analyzing your shipping needs and customizing a solution that will reduce your shipping and operations costs utilizing our network of Carriers, our world class Shipping Technology and our Fulfillment Center.

What is Webship?
Webship is AeroShipper's state of the art web based Shipping Tool used to manage your account, quote shipments, create online shipping labels, request pickups, track packages, manage contacts, import your address book from other carrier sites, generate batch shipments, view invoices, create shipment history reporting, and access many other shipping functionalities.

Does AeroShipper Service all States in the US?
We service the lower 48 States in the Continental US.

Can I insure my shipment?
Yes, all shipments are insured up to $100.00 for free. The Carrier provides additional insurance service, which offers our customers financial protection against all risks of physical loss or damage from any external cause.

Can I ship to PO, APO or FPO box addresses?
Shipments cannot be delivered to P.O. Boxes or U.S. military P.O. Box addresses such as APO and FPO.

How do I view my shipping history?
To find the shipments that you have created online, click on "My History" once you log into Webship.

How do I create a multi piece shipment?
Create a multi piece shipment on the "Ship a Package" page by using the "Add Piece" Button, which can be found under "Package Info" section. Multi piece shipments are limited to 20 packages or less and available on all package types except letter envelopes.

How do I locate my previous shipments?
You can find your previous shipments by clicking on "My History" once you have logged into Webship.

Can I have more than one login associated to the same account?
Yes. Contact AeroShipper Customer Service and they will setup as many logins as you may need on the same account.

How do I find errors on the page?
When an error is found on the Ship a Package page, an error message stating exactly what needs to be corrected pops up when trying to generate the label.

How do I void my shipment?
To void a shipment, click on "My History" once you have logged into Webship. Then click on the tracking number of the shipment you want to void, and click on the Void button at the top right of the page. A window will pop up saying, "Are you sure you want to void this shipment?" Click "Yes," and the shipment will be voided.

Where can I find shipment rates on my Webship?
"Quote" Button; once logged into Webship, you are able to quote all shipments before you create a label.

How do I schedule a pickup for my packages?
After a shipment is generated with Webship, click on "Schedule Pickup" and complete the online Schedule a Pickup form.

Can I schedule a driver to pick up my package within 10 minutes of creating the label?
No. Pickups must be scheduled at least one hour in advance.

Can I ship COD shipments with AeroShipper?
No, COD (Cash on Delivery) shipments are not able to be generated with AeroShipper.

How do I view shipping details for a specific package?
On the "My History" page, click on an individual shipment, then click "View Airbill" to see the details for that specific shipment.

How can I change my email address, password or Login ID?
Call AeroShipper Customer Service at 1 800 625 1987

Which web browsers will support the AeroShipper online tools?
Windows:
FireFox 1.0+
MS IE 7.0 +
Google Chrome
Mac:
FireFox 1.0+
Safari 1.0 +
Google Chrome

 

Where can I find information regarding the AeroShipper Privacy Policy?
While logged into the Webship, click on the Privacy Policy link at the bottom left of the page.

Where can I find information regarding the AeroShipper Terms and Conditions?
While logged into the Webship, click on the Terms and Conditions link at the bottom left of the page.

 

TRACKING

 

How can I track my shipment?

To track a shipment, click on "My History" once you have logged into Webship. Then click on the tracking number of the shipment you want to track, and click on the "Track" button at the top right of the page. A window will pop up with the tracking information.


What is a tracking number?
Tracking numbers, also referred to as waybill numbers, are used to identify and track your shipments.
What does it mean when the shipment status is, "With delivery courier"?
This means that a shipment has been received by the delivering courier and a delivery attempt will be made soon.

What does it mean when the shipment status is, "Consignee premises closed"?
If this was the first attempt to deliver the package another attempt will be made before the end of the following business day. If this was the second attempt please contact customer service.

What does it mean when the shipment status is, "Awaiting pickup by recipient as requested"?
Please contact customer service to get the shipment's availability time and location.

 

BILLING

 

What billing solutions does AeroShipper offer?
All Invoices are sent via Email to the Billing Email address on file. Please contact us at any time to update the Invoicing Email Address. Also, open Invoices can be viewed at any time under the Billing tab while logged into Webship.

Can I bill my shipment to a Third Party or to the receiver's account number?
You may bill your shipment to a Third Party or to a receiver's account number when you are a registered AeroShipper account holder. Select the Third Party or Receiver option under "Billing Party" when preparing your shipment.

How do I handle billing questions?
All billing questions are handled by AeroShipper, directly. Please Contact AeroShipper's Customer Service for assistance with any billing questions.

How long do I have to pay an AeroShipper invoice?
AeroShipper requires that invoices be paid within 15 days from the date of the invoice. Outstanding balances not paid within 30 days of the invoice date may be subject to a late fee of either 40% of the balance, or a $20 minimum.

To what address do I remit payment?
Please remit your payment to the address shown on your AeroShipper invoice.

Accounts Receivable
324 Datura Street
Suite 117
West Palm Beach, FL 33401

 

SERVICE CLAIMS

 

What can I do if my shipment is lost?
If a shipment is believed to be lost, the first step is to contact AeroShipper customer service at 1 800 625 1987 to initiate a trace, as a trace must be completed prior to filing a loss claim. In the event the shipment is not located, a claim may then be filed by completing a claim form.

What can I do if my shipment is damaged?
In the event of a damaged shipment, please note inspections are required on shipments covered by Shipment Value Protection insurance in the amount of $500 or more; therefore should your shipment have Shipment Value Protection at or over this amount please contact AeroShipper customer service at 1 800 625 1987 to arrange for a damage inspection.

 

INTERNATIONAL REGULATIONS

 

What is an EEI/SED, and when must I fill it out?

The Electronic Export Information (EEI and formerly known as Shipper's Export Declaration (SED)), is required by law to enable U.S. Government agencies to enforce laws related to the export of goods. It was also traditionally used by the U.S. Census Bureau to compile official U.S. export statistics.

An Electronic Export Information (EEI) Filing (formerly known as SED) is required when:

  1. An individual Schedule B/HTS item value exceeds US$2500 to all foreign destinations (except to Canada); or
  2. An individual Schedule B/HTS item value exceeds US$2500 for shipment being shipped as follows:
    • from the U.S. to Puerto Rico;
    • from Puerto Rico to the U.S.;
    • from the U.S. or Puerto Rico to the U.S. Virgin Islands;
    • trans shipped through or for storage in Canada, but ultimately destined to a third country;
    • exported under Carnets; or
  3. A shipment (regardless of value) is transported under an export license issued by the applicable U.S. Government agency (e.g., Dept of State, Dept of Commerce, etc.) including Canada destinations and including Carnets; or
  4. A shipment (regardless of value) is subject to the International Traffic in Arms Regulations (ITAR) , including shipments exempt from licensing requirements and including shipments to Canada; or
  5. A shipment (regardless of value) contains rough diamonds (under Schedule B#'s 7102.10, 7102.21 and 7102.31, including shipments to Canada; or
  6. A shipment (regardless of value) is destined to a U.S. Department of Commerce authorized Validated End User (VEU); or
  7. A shipment (regardless of value other than personal correspondence or business records) is destined to restricted countries such as Cuba, Iran, North Korea, Sudan, and Syria.

You can file your EEI/SED online through the U.S. Government's Automated Export System (AES Direct). The instructions are available from the U.S. Census Bureau's Web site.

What has changed about the EEI/SED process?
The newly revised regulations require all EEI filings to be made electronically using AES; paper SEDs and External Transaction Number (XTN) will no longer be accepted. Once the EEI filing is approved by AES, an Internal Transaction Number (ITN) is returned as proof that the filing has been accepted. You will need to note the ITN on your shipments air waybill.

What can I do to be compliant with the new regulations now?
AeroShipper encourages customers to become Self Filers with AES and note the ITN on the shipment air waybill prior to shipment pick up. Information about Self Filing can be found at www.aesdirect.gov.

Self Filing via www.aesdirect.gov is a free service. In order to be authorized to file shipment information through AESDirect, you or another representative of your company must pass the AESDirect or AESPcLink Certification Quiz. Preparation for the AESDirect Quiz should include taking the AESDirect Tutorial and reviewing the information in the User Guide.

 

What if I have additional EEI/SED questions?
Additional information can be found at www.aesdirect.gov or you can contact AeroShipper Customer Service to assist you with your shipping needs.

 

What options are available for filing an EEI/SED through AES?
There are four software options provided by the U.S. Census Bureau to file an EEI/SED through AES. All these options can be used by U.S. Principal Parties in Interest ("USPPI"), forwarders, or anyone else responsible for export reporting. All the solutions are offered free of charge.

  • AESDirect
  • AESPcLink
  • AESWebLink
  • AES EDI

Additional information about any of these solutions can be found at http://aesdirect.census.gov/.

 

How do I identify my ITN when using AESDirect?
The ITN is returned electronically to the filer, generally by email. You may also log into your AESDirect account, access your records and view the ITN.

 

Are shipments of personal and household effects of non government individuals exempt from EEI/SED requirements?
EEI/SED is required when such effects are moving as cargo under a bill of lading, regardless of value; however, it is not necessary to report each item by an individual Schedule B number.

 

Do I have to fill out a separate EEI for each box or invoice included in my shipment?
No. A single EEI is all that is required for the entire shipment being shipped. U.S. Principal Party in Interest (USPPI) participating in AES has the option of providing information at the invoice or shipment level.

 

What is the U.S. Principal Party in Interest (USPPI)?
The USPPI is the person in the U.S. that receives the primary benefit, monetary or otherwise, of the export transaction. Generally that person is the U.S. seller, manufacturer, order party or foreign entity. The foreign entity must be listed as the USPPI if in the U.S. when the items are purchased or obtained for export.

 

Is an EEI required for hand carried merchandise?
Yes, unless the merchandise is owned by the individual that is taking it out of the country and is not for consumption in a foreign country. An EEI filing is required for merchandise that is for export and consumption in a foreign country.
 
Additional information can be found directly from the U.S. Government:

AES Direct Web site  http://aesdirect.census.gov/.

Foreign Trade Main Web site http://1.usa.gov/1cRH1kP.

AES General Help http://aesdirect.census.gov/support/phone.html.